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Skills gallery

Ink drawing of a brachiosaurus wearing a leather toolbelt with a wrench, screwdriver and tape measure

What I bring to a QA or support team, sorted into three display cases.

QA and data

Troubleshooting and root cause analysis
Bug identification and reporting
Data validation
Trend analysis and performance reporting
QA audits and compliance reviews of calls, emails and chats
Calibration

Support and teamwork

Email and chat support
Explaining technical issues in plain writing
Coaching and agent shadowing
Training design
Remote collaboration and Agile team support

Tools

Jira
Salesforce
ZenDesk
RingCentral
LiveChat
LiveAgent
Slack
Google Suite
Microsoft Office